Frequently Asked Questions (FAQs)
1. How long does shipping take?
All orders are shipped within 48–72 hours of confirmed purchase. Shipping times may vary depending on your location and the selected shipping method. Shipping costs are calculated based on the total weight of your order and are subject to change depending on current carrier rates.
2. Why choose Jolli Candy Co. over other candy companies?
We’re more than candy—we’re a cause. Jolli Candy Co. is a certified food facility located in Orange County, CA. All of our candy is made and packed with care by certified food handlers in a professional, clean environment. You can trust that our quality, freshness, and mission stand out from the rest.
3. Where can I find nutritional labels?
We include nutritional information on our product packaging whenever available, and we aim to make that information accessible on our website as well. If you don’t see it listed or need more details, feel free to message us and we’ll be happy to provide it.
4. What is "Candy with a Cause"?
Jolli Candy Co. is more than a sweet treat—it’s a nonprofit organization. With every purchase, a portion of the proceeds goes toward supporting charities that focus on cancer research, diabetes awareness, and other meaningful health causes. Our mission is to spread joy while giving back to communities in need.
5. Can I return or exchange my order?
Due to the nature of our products, we do not accept returns or exchanges. However, if your order arrives damaged and we can confirm this through the shipping provider, we will gladly send you a replacement at no additional cost.
6. Do you accept all payment methods?
Yes! We accept all major banks and payment methods. As a small business, we take fraudulent chargebacks seriously and challenge all false claims to protect the integrity of our operations and our customers.
Policies
Shipping Policy
All orders are processed within 48–72 hours of confirmed payment. Shipping costs are based on the total weight of your order and the real-time rates from our shipping partners. Please note that holidays and carrier delays may affect delivery times. Once your order is shipped, you will receive a tracking number via email.
Refund and Return Policy
We do not offer refunds, returns, or exchanges on candy purchases due to food safety regulations. If your package is damaged in transit and this is confirmed by the shipping carrier, we will ship a replacement to you at no cost. If you experience any issues with your order, please contact us promptly so we can assist you.
Privacy Policy
We value your privacy and are committed to protecting your personal information. Jolli Candy Co. does not sell or share your data with third parties. Your contact and payment information is used solely for order processing, shipping, and customer communication. All transactions are processed through secure, encrypted payment systems.
Chargeback Policy
As a small business, fraudulent chargebacks significantly impact our operations. We review and challenge all false or fraudulent chargebacks through our payment processor. We encourage customers to contact us first to resolve any concerns before disputing a charge with their bank. We're here to help and want to ensure you are satisfied with your order.